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During this uncertain and stressful time, we want to take the opportunity to update you on our adjusted policies, as well as share the steps we are taking to ensure the safety of our guests and staff.

At Entre Cielos Wine Hotel + Spa, the health and wellbeing of our guests and team members are our highest priority. We are actively monitoring COVID-19 updates from the World Health Organization, Argentina's Ministry of Health, and our local authorities. Based on the information they provide, we will adapt our operations accordingly. We believe in responsible and safe travel, while staying vigilant and following the recommended procedures and protocols.
 
Cleanliness
 
Historically, our housekeeping procedures for cleanliness, hand-washing, and disinfection already go beyond the measures recommended, ensuring all surfaces in guest rooms and public spaces are treated daily and in between guests.
 
However, to achieve a higher level of cleanliness during this time, our team has made an even bigger commitment to cleaning all high-touch surfaces several times throughout the day.
Our current practice and priority is to disinfect all areas including our common areas, luggage carts and counters. Please be assured that these tasks are being performed around the clock, even if they may be out of guests’ sight.
Additionally, we have installed new hand sanitizer stations in our vestibule, lobby area, at the front desk, as well as “back of house” in staff areas.
Hamam + Spa
 
The Hamam + Spa will continue operating and conducting treatments, while taking extra measures based on prevention protocols to again protect the health and safety of our guests and staff. On the plus side, according to medical authority information provided, COVID-19 cannot survive the high temperatures of our steam rooms.
 
 
In individual treatment rooms, we are increasing privacy and the frequency of cleaning and disinfecting.
 
As an extra layer of safety, our massage staff will be using preventive accessories during treatments.
Cancellation Policy
 
With the state of travel changing daily, we understand the need for increased flexibility and have changed our cancelation policy accordingly.
 
Guests who have booked fully Pre-Paid reservations, or those who have paid 100% of their reservation already, will be permitted to postpone their stays and rebook at a later date within twelve months from the original arrival date.
 
For additional information please email the resort at reservas@entrecielos.com
 
 
From our family to yours, our thoughts are with those affected during this challenging time. We will continue to do everything we can to create a safe and healthy travel experience for our guests from all over the world and help you live your best life.
 
 
Entre Cielos Luxury Wine Hotel and Spa 
Guardia Vieja 1998, Vistalba, M5509 Luján de Cuyo
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